Your Privacy Protection

At Assist U Services, we manage your documents with the utmost confidentiality, care, and respect. Our commitment is to meet or exceed your expectations. Here are the details regarding your information:

1. Storage Duration: We physically store your personal information, including Notary Request Forms, Apostille Request Forms, Payment Forms, supporting documentation, and copies of your documents, for up to three years. After this period, we securely destroy them using a professional shredding company (such as Shred-it). Additionally, information emailed to us may be stored for a longer duration.
2. Security Measures: We take strict precautions to protect your sensitive information. Any information shared with third parties, independent contractors, or affiliates (such as translators) adheres to the highest security standards. Rest assured that your information will never be sold.

Tracking Software (Cookies)

By providing us with your information, you agree to the following:

1. Contact Methods: We may contact you via email, phone, and text messages. Additionally, we may add you to our business contact list.
2. Website Tracking: When you visit our website, tracking software (such as cookies) may be placed on your computer by third-party companies (e.g., Google) and our company. This allows us to provide relevant and helpful information, advertising, and videos on our site and other platforms.

Document Acceptance Disclaimer

At Assist U Services, we take our responsibilities seriously. However, it is essential to clarify certain aspects regarding document acceptance:

1. Specific Requirements: While we strive to provide accurate services, we do not possess detailed knowledge of your accepting agent or agency’s specific document requirements. It is your responsibility to verify these requirements before submitting your documents to us.
2. Rejections: We cannot be held responsible for documents rejected by your accepting agency due to reasons such as incorrect versions or outdated information. Prior to submission, please ensure compliance with all specific document requirements.
3. No Guarantees: Even if an Apostille has been attached by the Secretary of State, we cannot guarantee that another country will accept your documents. Acceptance post-certification (by the Secretary of State, the US Department of State, and the Embassy or Consulate office) is beyond our control.
4. Verification: By mailing your documents to our office, you implicitly verify their compliance with the requesting country’s standards. If the State attaches the Apostille or Certificate (for Non-Hague countries), we consider our service obligation fulfilled.
5. Expiration Considerations: Some countries may request documents no older than a specific period (e.g., three months). We recommend double-checking with the requesting country to avoid delays or additional costs.

Acceptance of Your Documents by Another Country

Please note the following regarding the acceptance of your documents by another country:

1. Document Requirements: It is your responsibility to verify the specific document requirements set by your accepting agent or agency. We cannot be held responsible for documents rejected due to incorrect versions, outdated information, or any other reason. Before submitting your documents to us, check with your requesting agency to ensure compliance.
2. No Guarantees: While we strive to provide accurate services, we cannot guarantee that another country will accept your documents even if an Apostille has been attached by the Secretary of State. Additionally, acceptance after certification by the Secretary of State, the US Department of State (if required), and the Embassy or Consulate office is not within our control.
3. Expiration Considerations: Some countries may request that documents be no older than a specific period (e.g., three months). Verify this with the country requesting your documents to avoid delays or additional costs.

Shipping and Return Details

At Assist U Services, we prioritize efficient shipping and secure returns. Please review the following information:

1. Shipping Carriers:
   1. Our preferred carriers are FedEx and UPS, but we will occasionally need to use USPS or DHL.
2. Free Overnight Return Shipping:
   1. Completed orders within the USA enjoy FREE FedEx/UPS overnight return shipping.
   1. However, if you choose partial returns before the entire order is complete, a $35 FedEx/UPS return shipping fee applies per shipment.
3. Business Address Option:
   1. If your return address is a business address, you can opt for delivery without a signature.
4. Delivery Timeline:
   1. Once we complete your order and drop it off at the FedEx/UPS shipping center, delivery timelines are beyond our control.
   1. Be sure to provide your email address on the order form for shipping updates.
5. Return Address Policy:
   1. Due to company policy, we cannot change the return address listed on the Apostille Request Form.
   1. Note that FedEx/UPS does not deliver to P.O. Box addresses.
6. Undeliverable Packages:
   1. If your package is undeliverable and returned to our office, you agree to pay:
      1. $35 for the FedEx/UPS return fee (US Addresses).
      1. $200 for international FedEx/UPS/DHL return fees.
      1. An additional $100 for FedEx/UPS/DHL international shipping to resend the document.
7. Contact Information:
   1. For FedEx inquiries, call Customer Care at 1-800-463-3339.
   1. For UPS, reach out at 1-800-742-5877.
   1. For USPS, call 1-800-275-8777.
   1. For DHL, you can reach them at 1-800-225-5345.

Saturday Shipping

Opting for Saturday delivery incurs a $75 surcharge. While we drop off orders promptly, delivery times by FedEx/UPS are beyond our control. No refunds are issued for delayed Saturday deliveries.

International Shipping Details

When opting for international shipping outside the USA, please consider the following:

1. Flat Rate Fee:
   1. A flat rate fee of $100 applies for international priority shipping.
   1. Note that delivery costs may vary for specific countries (e.g., Ukraine, Russia).
2. Shipping to Most Return Addresses:
   1. We can ship documents to most return addresses outside of the United States (International Shipping).
   1. However, we do not offer international overnight shipping.
3. Return Address Language:
   1. Ensure that your return address is written in English.
4. Delivery Timeline:
   1. Once your order is complete, it will be dropped off at the FedEx/UPS shipping center.
   1. However, we cannot guarantee FedEx/UPS delivery timelines or promise on-time delivery.
5. Refund Policy:
   1. There is no refund for this service if FedEx/UPS fails to deliver your documents on time.
6. Pre-Paid Shipping Labels:
   1. To avoid international shipping fees, consider mailing a pre-paid and pre-printed FedEx, UPS, or DHL shipping label.
7. DHL Air-Bill Delay:
   1. Please be aware that if your air-bill is from DHL, there is a one-day delay in shipping out your documents.
8. Contact Information:
   1. For FedEx inquiries, call Customer Care at 1-800-463-3339.
   1. For UPS, reach out at 1-800-742-5877.
   1. For USPS, call 1-800-275-8777.
   1. For DHL, you can reach them at 1-800-225-5345.

Charge-Backs

Customer Support and Fraud Concerns

At Assist U Services, we take your concerns seriously. If you suspect fraud or encounter any issues with your order, please reach out to us:

1. Email:
   1. For prompt assistance, email us at [email protected].
2. Phone:
   1. You can also contact us directly at 1-517-260-0810.
3. Charge-Backs and Documentation:
   1. If you decide to contact your credit card company and initiate a charge-back, rest assured that we will provide comprehensive documentation to the merchant processor/bank.
   1. This includes copies of your Apostille Request Form, Payment Form, Translation Request Form, Signed Agreement that you read and agree to these terms and conditions/policies, all relevant documents, and FedEx/UPS delivery confirmations.
   1. Our goal is to justify the charge accurately.
4. Legal Review:
   1. If we are unsuccessful in collecting amounts owed, your case will be reviewed by our corporate attorney.
5. Collection Process:
   1. In certain cases, we may involve a collection company to address outstanding balances.

Bounced Checks

A $45 penalty fee applies per bounced check, delaying document processing until full payment is received.

Processing Documents

Submit only the documents intended for processing with required forms (e.g., Apostille Request Form, Payment Form). We process originals issued by County, Court, State, or US Federal Government only. Delays due to government processing or seasonal impacts (e.g., summer, Christmas) may occur.

Fraudulent Activity and Refunds

Any attempt to defraud Assist U Services will result in document invalidation and legal action. We collaborate with authorities to address fraudulent activities and report fraud to the FBI and all other relevant authorities. Additionally, individuals engaged in fraudulent behavior forfeit any right to refunds.

Cancellation Policy

We value transparency and want to ensure you understand our cancellation policy. Please review the following details:

1. No Refunds or Cancellations:
   1. Once we receive your order, there are no refunds or cancellations.
   1. If you wish to cancel before your order reaches our office, promptly contact the shipping company to reroute your documents back to you.
   1. If the shipping company is unable to reroute your documents, contact us BEFORE the documents arrive and provide a prepaid return shipping label and we will return your documents to you.
   1. Orders we have received without prior cancellation notice cannot be canceled and no refund will be issued.
2. Payment Responsibility:
   1. You are responsible for payment on every order mailed in for processing.
   1. We appreciate your understanding of this policy.
3. Unprocessable Orders:
   1. Orders we are unable to process will be returned via regular USPS first-class mail.
   1. Please ensure compliance with all requirements to avoid delays.
4. Prepaid Shipping Labels:
   1. To speed up returning unprocessable orders to you, you can provide a prepaid and pre-printed UPS/FedEx airbill.
   1. We will drop off your documents at the shipping center using the provided label.
5. Contact Information:
   1. If you have any questions or need assistance, please reach out to the respective shipping companies:
      1. For FedEx inquiries, call Customer Care at 1-800-463-3339.
      1. For UPS, reach out at 1-800-742-5877.
      1. For USPS, call 1-800-275-8777.
      1. For DHL, you can reach them at 1-800-225-5345.

Apostille Fees

Visit our website at assistuservices.com to get an estimate on common apostille prices. For a specific quote, fill out our Apostille Request Form and email it to us at [email protected].

Document Certification and Correction

At Assist U Services, we ensure the proper attachment of Apostille and State Certificates by the State office (either the Secretary of State or Lieutenant Governor). However, in the rare event of an error, please note the following:

1. State Error: If the State mistakenly attaches a Certificate instead of an Apostille (or vice versa), you agree to return your documents to our office for correction at your expense.
2. Refunds and Credits: Unfortunately, no refunds or credits are issued for such errors. Our commitment is to rectify the mistake with the State at our expense.
3. Return Process: We will promptly correct the error and return the documents to you via FedEx/UPS, with no additional cost on your part. However, please be aware that you are responsible for shipping the documents back to our office initially.

Embassy and Consulate Fees

At Assist U Services, we provide transparent information regarding the cost to Certify and Legalize your documents. Please find the relevant details on each country’s page corresponding to our Non-Hague Countries.

1. Embassy Fees: It is important to note that our Embassy Fees are non-refundable. However, if we encounter any challenges in Legalizing your documents at an Embassy or Consulate Office, we will promptly refund the Embassy or Consulate Fees paid for each document.
2. Acceptance by Other Countries: While we strive to ensure compliance, we cannot be held responsible if another country does not accept your documents for any reason. It is advisable to verify specific requirements with the requesting country.
3. Documentation Requirements: As part of the process, you agree to provide the Embassy or Consulate with all necessary documentation, including a certified translation of your document.
4. Fee Estimates: The fees quoted are estimated and subject to change without notice. If the Embassy or Consulate charges more than our initial estimate, you agree to cover the difference.

Document Estimated Processing Time

At Assist U Services, we provide estimated processing times for your documents. However, please note the following:

1. Processing Delays: We cannot guarantee processing times due to potential delays caused by government agencies, Consulates, Embassies, or extreme weather conditions.
2. Responsibility: While we strive for efficiency, we are not liable if the State, US Federal Government, Embassy, Consulate, or the shipping company takes longer than our estimate. No discounts or refunds will be issued in such cases.
3. Order Completion: Once your order is complete, it will be promptly delivered to the local FedEx/UPS shipping center for overnight delivery to most US addresses.
4. Processing Estimates: The estimated processing times are available on each U.S. State’s page (related to State Apostilles), our United States Apostille page, and each country’s page (related to Non-Hague Countries) on our website. These estimates are based on good faith and may vary depending on office workload and available resources.
5. Shipping Considerations: Keep in mind that the number of business days does not account for FedEx/UPS shipping to and from the government office or back to your return address.
6. Appointments and Reservations: We recommend refraining from booking appointments or making reservations until your documents are fully processed and delivered to your return address.
7. Seasonal Delays: During the Summer Season (June through September) and the Christmas Season (November to January), processing delays may occur.

Document Authentication for U.S. Federal Court-Originated Documents

When dealing with documents originating from the U.S. Federal Court, please consider the following essential points:

1. Authentication Process:
   1. U.S. Federal Court documents require two steps for authentication: U.S. Department of Justice Authentication followed by U.S. Department of State apostille.
   1. Alternatively, the Clerk of the Court (an authorized Competent Authority) can directly Apostille these documents.
   1. The dual authentication method, involving both the U.S. Department of Justice and the U.S. Department of State, is commonly requested but takes longer due to additional steps. The U.S. Department of State Authentication is often preferred for its official appearance.
2. Equal Legal Validity:
   1. Both methods generate documents with equal legal power.
   1. Documents issued by the U.S. Federal Court hold the same weight regardless of the chosen authentication route.
3. Processing Limitations:
   1. U.S. Federal Court-issued documents cannot be processed through any State office or notarized.
   1. State Court-issued documents must be processed in the state of their origin (e.g., California State Court documents through the State of California).
4. Your Responsibility:
   1. It is crucial to determine whether your documents originate from a State Court or the U.S. Federal Court.
   1. Mailing incorrect information may result in additional fees and processing time.

Oversized Documents, Frames & Laminated Documents

Should your documents exceed the dimensions of 8.5 x 14 or weigh more than 0.50 lbs., please do not hesitate to contact us. It is important to note that any documents larger than 8.5 x 14 will be carefully folded to fit the FedEx/UPS legal size envelope. This policy applies even to diplomas larger than 8.5 x 11.5. Additionally, documents exceeding 0.50 lbs may incur additional return.

Do not send frames or laminated diplomas/documents. Obtain a fresh copy from the issuing institution for display purposes.

Stapled Documents

If a document has multiple pages, please staple them together to avoid mix-up with any other documents you may be sending.

Money-Back Guarantee

In the event that we are unable to obtain an Apostille for your document(s), rest assured that we will provide a full refund. However, it is essential to be aware of the following details:

1. Improper Notarization: Should your documents be rejected due to improper notarization, a non-refundable fee of $125 per State/County Office will apply. This fee covers the administrative costs associated with overseeing such cases.
2. Document Verification: Before processing, we make every effort to verify your documents with the relevant State/County Office. However, it is crucial to ensure proper notarization from the outset.
3. Choosing a Notary: When notarization is required, seek out an experienced notary public with at least 5 years of service. Ensure they adhere to the notarial laws of their State. Mistakes by the notary can lead to document rejection, resulting in additional time and expenses.
4. National Notary Association: Consider finding a notary who is a member of the National Notary Association. Their commitment to following legal requirements can help prevent complications.

Lost Documents

Assist U Services is NOT liable for documents lost once in transit or under the custody of affiliated offices or shipping companies. Maintain duplicate copies as a precaution.

Missing Documents

If you have been charged for our services and your documents go missing either from the Secretary of State’s Office or during transit with UPS/FedEx, we have a clear process:

1. Document Search Period: Upon discovering that your documents are missing, we allow 21 calendar days to locate them. During this time, we diligently investigate and track down any missing items.
2. Refund Policy: If, after the 21-day search period, we are unable to locate your documents, we promptly issue a full refund. Our commitment is to ensure your satisfaction.
3. Typical Recovery Time: In 99% of cases, missing documents are recovered within two weeks. We prioritize efficiency and timely resolution.
4. Exclusions: Please note that this refund policy does not apply to documents marked as delivered to the return address you provided on the order forms. In such cases, the delivery status serves as confirmation.

Translation of Documents

To facilitate the translation of your completed documents, please download and complete our Certified Translation Request Form. Here are the essential details:

1. Processing Time: Our translation processing time is 1-3 business days (excluding weekends and major holidays). If any translation exceeds this timeframe, we will promptly notify you with an update.
2. Authentication Process: Before submitting your documents for translation, we authenticate the original documents through all relevant County, State, and Federal Government Offices. Once authenticated, we return your original documents to you via FedEx or UPS.
3. Translation Cost: The cost for translation is $95 for up to 250 words or less, one-sided, and on a standard 8.5″ x 11″ dimension page (or smaller). Each page is counted individually, not cumulatively. Any excess beyond 250 words per page (one-sided) incurs an additional charge of $95 per 250 words.
4. Separate Billing: Translation services are billed separately from Apostille Services.
5. Certificates/Apostilles Translation: All Certificates/Apostilles attached by the County, Court, State, and Government will also be translated. However, we can only translate documents that we have Apostilled or Certified.
6. Important Note: Documents obtained from County, Court, State, or U.S. Federal Government offices must first be Apostilled or Certified through the respective State or Federal Government office before translation.
7. Translator’s Role: Our translators focus solely on translating your documents into the language of your choice. They are not international lawyers or representatives of other countries and do not know specific Embassy or Consulate requirements.
8. Notarization and Paper: The translation will not be notarized, nor will it be printed on special paper.
9. Challenges: Difficult-to-read documents cannot be accurately translated.
10. Delivery and Refunds: Once the translation is complete, it will be emailed to you. Importantly, the translation process does not delay the return shipping of your original documents via FedEx/UPS. Please note that there are no refunds for translation services, but we are committed to rectifying any errors found in the translation.

Important Notary Guidelines for Your Documents

At Assist U Services, we prioritize accuracy and compliance with notarial requirements. Please consider the following essential points:

1. Legal Advice: While we cannot provide legal advice regarding your documents, we strongly recommend consulting an attorney for any legal matters.
2. Notarial Wording and Signatures:
   1. All notarized documents must adhere to proper notarial wording as per respective state guidelines, rules, and laws.
   1. Original signatures of all parties involved must be present on notarized documents. Copies are not acceptable and may cause processing delays.
3. Notary Seal and Signature:
   1. The notary’s signature and official seal must be original and meet state standards.
   1. Ensure that the notary’s signature, name, and expiration date match the records at the county and state levels.
4. Avoid Costly Mistakes:
   1. Improperly notarized documents returned by the State incur a non-refundable fee of $125.
   1. To prevent delays and additional expenses, verify your documents with the State before submission.
5. Choosing a Notary:
   1. Seek an experienced notary public with at least 5 years of service.
   1. Consider finding a notary who is a member of the National Notary Association and follows the State’s notarial laws.

Notary Seal and Signature

The notary’s signature and official seal must be original and meet state standards.

Ensure that the notary’s signature, name, and expiration date match the records at the county and state levels.

Avoid Costly Mistakes

Improperly notarized documents returned by the State incur a non-refundable fee of $125.

To prevent delays and additional expenses, verify your documents with the State before submission.

Choosing a Notary

Seek an experienced notary public with at least 5 years of service.

Consider finding a notary who is a member of the National Notary Association and follows the State’s notarial laws.

Remember that attention to these details ensures a smooth process and accurate handling of your documents.

County Clerk Authentication

In specific scenarios, your documents may necessitate additional authentication (from entities such as the County, Court, or Health Department) before they can be Apostilled. Here are the details:

Authentication Cost

For the first document, the authentication fee from the County, Court, or Health Department is $125.

Each additional document sent to the same county agency incurs a fee of $75.

Inter-Office Shipping Fee

An additional overnight FedEx/UPS fee of $25 applies.

Estimates and Inquiries

For personalized cost and processing time estimates, please feel free to call or email us. We are here to assist!

Independent Contractors

We may engage independent contractors to support daily operations as needed.

Submitting Apostille Requests

When submitting documents for processing, please ensure the following:

1. Apostille Request Form: Accompany your documents with our Apostille Request Form. This form is essential for efficient processing.
2. Full Payment: Include full payment for our services. We accept various forms of payment, including American Express, Bank Wire Transfer, Business Check, Cash, Cashier’s Check, Discover, Google Checkout, MasterCard, Money Order, PayPal, Visa, and Western Union.
3. Payment Timing: Please note that payment must be received with your order. Failure to provide payment upfront will result in processing delays.
4. Bounced Checks: If a check bounces, document delivery will be delayed until full payment is received. A penalty fee of $45 per bounced check applies.
5. Release of Documents: No document will be released without full payment for our services.
6. Terms and Conditions: By submitting documents to us, you implicitly acknowledge that you have reviewed and accepted our Terms and Conditions of Service.

These policies reflect the commitment and procedures of Assist U Services while ensuring clarity and compliance with legal standards.